Return & Refund Policy
At Genie’s Nutra Foods, quality and customer trust are our top priorities. We take great care in sourcing, packing, and delivering our premium healthy snacks.
Due to the nature of food products, we follow strict hygiene and safety standards. Please read our Return & Refund Policy carefully before making a purchase.
1. No Returns on Opened Products
For safety and hygiene reasons, opened, used, or partially consumed food products are not eligible for return or refund.
2. Eligible Returns & Replacements
Returns or replacements will only be considered under the following conditions:
- You received a damaged product
- You received an incorrect product
- An item was missing from your order
All concerns must be reported within 24 hours of delivery.
3. How to Request a Return or Replacement
To initiate a return or replacement request, please contact us with:
- Order ID
- Clear images of the product and outer packaging
- A brief description of the issue
📧 Email: info@geniesnutrafoods.com
📞 Phone: +91 77807 29227
Our team will review your request and guide you through the next steps.
4. Replacement Policy
If the issue is verified and approved:
- A replacement product will be shipped at no additional cost.
- Replacement dispatch timelines may vary depending on product availability and delivery location.
5. Refund Policy
Refunds will be processed only if:
- A replacement product is unavailable, OR
- The issue is verified and approved by our quality team.
Approved refunds will be credited to the original payment method within 7–10 business days, depending on banking and payment gateway processing times.
6. Non-Eligible Cases
Returns or refunds will not be accepted under the following circumstances:
- Change of mind after purchase
- Incorrect product selection by the customer
- Improper storage or handling after delivery
- Delay in reporting the issue beyond 24 hours of delivery
7. Order Cancellation
Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation is not possible.
8. Quality & Safety Commitment
All Genie’s Nutra Foods products are:
- Packed in hygienic conditions
- Sealed to maintain freshness and quality
- Carefully inspected before dispatch
We encourage customers to:
- Inspect packages upon delivery
- Follow storage instructions mentioned on the packaging
- Consume products within the recommended shelf life
9. Policy Updates
Genie’s Nutra Foods reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on the website.
10. Contact Us
For any return, refund, or order-related queries, please contact:
📞 Phone: +91 77807 29227
📧 Email: info@geniesnutrafoods.com
📍 Location: Andhra Pradesh, India