Shipping Policy
At Genie’s Nutra Foods, we are committed to delivering our premium healthy snacks safely, hygienically, and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- You will receive an order confirmation via email or SMS once your purchase is successfully placed.
2. Shipping Coverage
We currently ship across India.
Delivery timelines may vary depending on your location and courier partner availability.
3. Delivery Timeline
- Estimated delivery time is 3–7 business days from the date of dispatch.
- Remote or non-metro locations may require additional delivery time.
Please note: Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays, regional restrictions, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
- Any active shipping offers or free delivery promotions will be mentioned on the website.
5. Order Tracking
Once your order is dispatched, tracking details will be shared via email or SMS, allowing you to monitor your shipment status.
6. Packaging & Safety
All Genie’s Nutra Foods products are:
- Carefully packed to maintain freshness and quality
- Sealed in hygienic conditions following food safety standards
- Securely protected to minimize the risk of damage during transit
7. Delays & Exceptions
While we strive to deliver orders promptly, Genie’s Nutra Foods is not responsible for delays caused by:
- Courier partner issues
- Natural events or unforeseen circumstances
- Government restrictions
- Incorrect or incomplete delivery information provided by the customer
8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate delivery details at the time of purchase.
Orders returned due to incorrect addresses or failed delivery attempts may incur additional shipping charges for re-dispatch.
9. Damaged or Missing Packages
If your order arrives damaged or incomplete:
- Please contact us within 24 hours of delivery
- Share clear images of the outer package and product
- Our team will assist you promptly after verification
10. Contact Us
For any shipping or delivery-related queries, please contact:
📞 Phone: +91 77807 29227
📧 Email: info@geniesnutrafoods.com
📍 Location: Andhra Pradesh, India